Adapting to meet changing aged care needs

Presbyterian Support Southland (PSS) has sold its Frankton Court and Resthaven Village facilities in a bid to consolidate its assets in what is an increasingly challenging time for the aged care sector.

PSS chief executive Matt Russell said the consolidation meant the organisation would be in a better position to adapt and ensure it was well-placed to meet changing aged care needs across the communities it served.

“Our commitment remains the same — to support older people across the wider Southland region — but we must do so in ways that are flexible, sustainable, and responsive to what our community needs now and into the future.”

The sale of Resthaven retirement village and care home was formally confirmed in May this year, with the new owners, Phantom Eldercare, to taking over operations on July 1. Phantom Eldercare is a family-owned business and an experienced operator of multiple care home facilities in the Otago region.

Matt acknowledged the exceptional care, compassion and dedication the Resthaven Village team had demonstrated every day in supporting residents throughout the process.

PSS had engaged openly with all stakeholders, including the unions connected to the village, providing an opportunity for residents, families, and team members to ask questions and share their views before any final decisions were made.  From the outset, PSS sought to ensure any transitioning team members did so on the same or better terms.

PSS and Phantom Eldercare worked with staff, suppliers and contractors in to ensure a smooth transition, where the provision of care to residents remained stable and uninterrupted.

PSS Board chairman Craig Smith said the sale marked an important moment in Resthaven Village’s history.

“For over 50 years, our organisation has had the privilege of supporting residents, families, and the wider community.  We’re confident Phantom Eldercare will continue to deliver this legacy of care into the future.

“We extend our sincere thanks to residents, families, and the community for their trust in us and their support over many decades. It has been an honour to serve this community, and we remain committed to ensuring the transition ahead is calm, respectful, and centred on residents’ wellbeing.”