This information was last updated at 9:57am on Wednesday 25 March 2020
From 11.59pm on Wednesday 25 March 2020 New Zealand will be into COVID-19 response Level 4. Our Enliven services are classified as essential services and will remain operational.
We are committed to supporting the health, safety and well being of all of our clients, residents, volunteers, and others we work with in the community by limiting the exposure to Coronavirus. Therefore we would like to let you know about the actions we’re taking to keep both you and our staff safe and well during New Zealand’s response to COVID-19.
We have always had strong cleaning, hygiene and infection controls in place for the health and well being of our staff, residents and clients but we are reminding staff and visitors to be extra vigilant with hand washing and hand hygiene practices. We have reviewed and updated our cleaning and sanitizing plan for our sites to ensure they are cleaned more frequently and with extra care, especially on high contact surfaces such as door handles and handrails. We are following the Ministry of Health guidelines to ensure we all help keep everyone safe.
We are taking the following steps for Enliven to prevent unnecessary exposure. We have full plans in place in the event we get any cases of COVID-19. We have had none so far.
Restricted rest home access
We have had a positive response from residents and relatives who understand the need to take precautions. A few of you have asked whether we are being too cautious and will cause social isolation, and we have plans to keep everyone engaged as best we can.
Restricted Retirement Village access
Group activities and events
Restricting entry points
Restricting new Enliven admissions where necessary
Enliven Resident Isolation
Enliven SupportLink (Community Service)
PPE and cleaning Products
Questions and Answers
Q: Why are your staff allowed to go to work?
A: Our essential staff will continue to work during the isolation period. They are needed to keep your loved ones safe and well cared for. They will come into work only if:
They are fully trained in infection control measures and they know how important it is to your loved one’s health to stay away if they are in doubt. We need them to stay well, and we are doing our best to ensure their wellbeing during this time.
Q: Which staff are accessing the rest homes
A: If the staff members day to day role doesn’t require them to visit the rest homes then they will not be permitted on site. If their role does require them to visit the rest home, they will be taken through the urgent visitor screening process that we have in place.
Q: My dad lives in Enliven retirement village but I live in a different town. He has no one to deliver groceries to him, what should I do?
A: Don’t worry, we will continue to check in on all of our retirement village residents regularly. If you have a friend or family member that can deliver groceries that would be helpful. If not we will make sure he has essential supplies. Please call us to discuss.
Q: Can I deliver shopping to my mum who is in an independent retirement apartment or cottage?
A: If your mum relies on you for her groceries, please deliver them while respecting physical distancing guidelines. Try to cut down your visits to only essential deliveries.
Q: What are we doing to protect our village residents?
A: Our village residents are not permitted to enter our rest home buildings. We have educated village residents on the level 4 response and they will observe this the same as everybody else in the wider community.
Q: Will hairdressing, church services and classes within the care homes continue?
A: All non-essential services have been suspended until further notice.
Q: Can I take my loved one home to self-isolate with me?
A: You can, provided they leave before 11.59pm on Wednesday 24 March 2020. It is important to think about this carefully – you will need to be able to care for them for the minimum four-week isolation period.
Are your head office staff working?
Our Central Office site is closed and staff will also be working from home.
On a final note, we encourage you to take care of yourselves and your family during this time.
Please do not visit any of our sites if you are sick.