COVID-19

Alert Level 2 update

At Alert Level 2 our focus is to continue to ensure our residents and staff are as safe as possible. We are reviewing our response regularly with direction from the Ministry of Health, Southern DHB, our skilled management team and the rest of the aged care sector in New Zealand.

We understand the continuation of restrictions may cause distress for both families and residents so we encourage you to keep in touch with your loved ones on the phone and FaceTime where possible. Our staff are working very hard to keep residents occupied with  activities, reassurance and extra support during this time.

Our primary goal is to protect our residents and staff and we are doing everything we can to keep your loved ones safe. If you are on Facebook, please feel free to follow our Facebook page @EnlivenSouthland to see what we have been up to!

We will send another update following any Alert Level change announcements from the Prime Minister.

 

Enliven care homes

Care Home visiting protocols:

At Alert Level 2 the safety of our residents and staff remains our primary concern. Residents are able to leave the care home with family on outings, or for routine appointments, so long as the following health precautions taken i.e., resident goes to the family home not to a public place and resident wears a mask if required. Families will need to arrange this with the Care Home Manager/Clinical Manager prior to the outing.

In order for everyone to have the opportunity to see their loved ones, we are going back to limiting the number of visits to the care home by appointment only. We will try our best to accommodate everyone but we may need to limit the number of visits so every resident is able to see their family.

  • A maximum of two visitors at any one time.
  • Visits are for a maximum duration of one hour.
  • Visits must take place on Monday to Friday 9:30am to 11:30am and 1:00pm to 4:00pm
  • If you have been in Auckland within the past 20 days, please do no visit

What does this mean for residents and visitors?

  • Scan and complete the physical sign in register upon arrival. If you answer yes to any of the questions it will result in refused entry.
  • Wear a mask for the duration of the visit and while in the care home.
  • Complete the physical sign in register upon arrival regardless if you have used the Covid-19 tracer app code or not. If you answer yes to any of the questions it will result in refused entry.
  • Wash and sanitise their hands upon entry.
  • Maintain a social distance.
  • Visits will be held in the resident’s room, no visiting in communal spaces
  • Visitors will not be able to visit any resident in isolation.
  • Visitors must not have been in contact with anyone who has tested positive for Covid-19 or is awaiting a Covid-19 test result.
  • All visitors must be well and not symptomatic.

Surfaces will be cleaned by staff after each visit. We regret that tea and coffee making facilities will not be available.

 

Enliven Retirement Villages

Peacehaven Village Residents

At Alert Level 2 the village office that Diane & Karen share will be open from 8.30am-3.30pm Monday to Saturday.  If you need any help or assistance, please call Diane or Karen, as the reception in the main facility will have very limited access. If you need to pay a Village account, please talk with Karen to arrange this.

Diane will be back working on site as to will the cleaner.

The Elms Café will open but for takeaways only, however the Iona Chapel, the library and the bowling table will remain closed.

Meals will back in Anderson Hall, you will have to sign in at the meal, tables will be spaced further apart and the numbers sitting at a table will be limited. Anyone who would like to book a meal will need do so with Diane or Karen by 11am on the day.

Residents will be able to visit each other’s units but safe social distance of 2 metres needs to be maintained. Masks are advised for visits.

At Level 2 residents may go out shopping, however for grocery shopping you are still advised, if possible, to keep with the existing plans you have had for getting your groceries. Masks are required to be worn in inside public areas such as supermarkets. The shopping van trips will not be resuming at this stage.

Village visitors such as family and friends can come to your home with the exception of anyone with flu like symptoms or anyone required to self-isolate.  Please remember to keep a safe distance of 2 metres.  Please also remember to keep a record of who has visited, as well as the date and time; this would also include support workers as well.

Please continue to report any flu like symptoms directly to Diane or by phone to Reception if out of hours.

Please remember to keep being extra vigilant about hand hygiene. Use soap and water to wash your hands after toilet and before preparing and eating food. This is the most effective way of reducing the risk of infection to you and other people. Cover your coughs and sneezes with a tissue or you may cough or sneeze into your elbow.

For any queries about this information please contact Karen or Donagh in the office 216 9099 ext 159.

Resthaven Village Residents

At Alert Level 2 there will be limited access to reception but you can still phone Jan with any enquires or concerns.  Visiting residents in the facility will be restricted to two nominated family members/friends and must be organised through reception prior to visiting.

At this stage meals in the main building will not be resuming.

The pastoral visitor will continue to visit and will now be able to visit within your units as long as a social distance of 2 metres is maintained. A mask will be required for visits.

Residents will be able to visit each other’s units but a safe social distance of up to 2 metres needs to be maintained where possible. Masks are advised for visits.

Outside support agencies will be able to resume visiting residents who they support.

At Level 2 residents may go out shopping, however for grocery shopping you are still advised, if possible, to keep with the existing plans you have had for getting your groceries. Masks are required to be worn in inside public areas such as supermarkets.

Village visitors such as family and friends can come to your home with the exception of anyone with flu like symptoms or anyone required to self-isolate.  Please remember to keep a safe distance of 2 meters.  Please also remember to keep a record of who has visited, as well as the date and time; this would also include support workers as well.

Please continue to report any flu like symptoms directly to Jan.

Please remember to keep being extra vigilant about hand hygiene. Use soap and water to wash your hands after toilet and before preparing and eating food. This is the most effective way of reducing the risk of infection to you and other people. Cover your coughs and sneezes with a tissue or you may cough or sneeze into your elbow.

For any queries about this information please contact Jan at reception or Karl on 0275947220

Frankton Court Residents

Samantha in her role as the Cottage Coordinator will be able to visit now and be able to visit within your units as long as a social distance of 2 metres is maintained. A mask will be required for visits.

Residents will be able to visit each other’s units but safe social distance of 2 metres needs to be maintained. Masks are advised for visits.

Outside support agencies will be able to resume visiting residents who they support.  A record of the visit needs to be kept.

At Level 2, residents may go out shopping, however for grocery shopping you are still advised, if possible, to keep with the existing plans you have had for getting your groceries. Masks are required to be worn in inside public places such as supermarkets.

Village visitors such as family and friends can come to your home with the exception of anyone with flu like symptoms or anyone required to self-isolate.  Please remember to keep a safe distance of 2 metres.  Please also remember to keep a record of who has visited, as well as the date and time; this would also include support workers as well.

Please continue to report any flu like symptoms directly to Samantha.

Please remember to keep being extra vigilant about hand hygiene. Use soap and water to wash your hands after toilet and before preparing and eating food. This is the most effective way of reducing the risk of infection to you and other people. Cover your coughs and sneezes with a tissue or you may cough or sneeze into your elbow.

For any queries about this information please contact Cherie or Karl on 0275947220


SupportLink

Our SupportLink volunteers will continue to make regular phone contact with our SupportLink community clients and provide support.  All volunteers will be working within the Government and Ministry of Health guidelines.