COVID-19

We have been monitoring the situation closely and reviewing our service provision for our Enliven services each day to ensure we are doing everything we can at all of our care homes, villages, community homes and administration buildings to protect our residents, clients, volunteers and staff and their families.

We have always had strong cleaning, hygiene and infection controls in place for the health and wellbeing of our staff, residents and clients but we are reminding staff and visitors to be extra vigilant with hand washing and hand hygiene practices. We have reviewed and updated our cleaning and sanitizing plan for our sites to ensure they are cleaned more frequently and with extra care, especially on high contact surfaces such as door handles and handrails. We are following the Ministry of Health guidelines to ensure we all help keep everyone safe.  We are also implementing additional cleaning practices for staff visiting in the community.


Enliven care homes

The NZ Aged Care Association (NZACA) has advised care homes in New Zealand that we are able to move from Alert Level 4 lockdown to Alert Level 2 in our care home facilities from Monday the 24th of August 2020. We have decided to carry out this action effective immediately, so you are able to visit your loved one as soon as possible.


What does this mean for visitors?

Firstly, we would like to thank you for your patience, support and understanding as we have navigated through our second COVID-19 lockdown in our care homes this year. The feedback we have received from all of you is always appreciated and your kind words have meant a lot to our staff during these difficult times.

There will be strict protocols in place to protect our residents and staff at Alert Level 2. The safety of our vulnerable care home population is paramount, the COVID-19 disease is contained however the risk of community transmission still remains.

We are taking the following steps to prevent unnecessary exposure;

  • We are sending regular updates to our people to make sure our measures and response is in line with the Ministry of Health recommendations as they change.
  • We are restricting site entry points at all sites– access through main entrance only.
  • We are continuing with a site visitor questionnaire which will cover off current health status and any travel information within NZ.
  • We are taking temperatures of urgent visitors.
  • A maximum of two nominated family members/friends/visitors at a time will be allowed and it must be the same two nominated visitors visiting each time.
  • There is only one visit allowed, per resident per week.
  • Visiting must take place during day time hours Monday to Friday 9:30am to 11:30am and 1:00pm to 4:00pm unless there is a prior arrangement with the Care Home Manager/Clinical Manager.


    Visitors must:

    - Phone and make an appointment. An appointment register will be maintained. Visits for a maximum of 30 minutes duration only. Please be            mindful that visiting times fill up fast, so please plan ahead.

    - Complete the physical sign in register upon arrival regardless if you have used the COVID-19 tracer app code or not. If you answer yes to any of    the questions it will result in refused entry. Temperatures will be checked upon entry.

    - Use the hand sanitizer in the entrance way.- Hold visits in the designated area. This will be an area close to the reception (not bedrooms) to            minimize visitor traffic in the care home. Areas are the resident lounge at reception (Peacehaven), meeting room (Vickery Court and Resthaven)    and the conservatory at Walmsley House.

    - Maintain physical distancing of 2 metres at all times.

    - Wear a surgical mask that will be provided and follow any other staff directives around the wearing of PPE.

    - Not bring children into the care home. Children will not be allowed to visit.


  • Visitors will not be able to visit any resident in isolation.

Surfaces will be cleaned by staff after each visit. We regret that tea and coffee making facilities will not be available.


What does this mean for new Residents?

New residents will not need to stay in their bedrooms for 14 days for isolation when coming into our care. New residents will still need to have had the COVID-19 screening form completed 48 hours prior to coming into care. They will be monitored for daily symptom checks for 14 days and if symptoms develop, they will be isolated, appropriate infection control precautions implemented and medical advice sought.

 

What does this mean for current Residents?

  • We are self-isolating residents and staff if cold and flu symptoms are present.
  • We have limited our site contractors to do essential work only and the essential work that is being carried out will be in isolation of our staff, clients and residents.
  • Residents will be able to leave the care home for routine appointments as long as they observe social distancing and use of PPE as appropriate.

 

What does this mean for Staff?

  • We have limited unnecessary staff travel, events and trainings.
  • Staff will continue to be screened at the start of each shift at all of our care homes.

 

What does this mean for the Retirement Villages?


Peacehaven Village Residents


Peacehaven's Elms Café, Iona Chapel, the library and the bowling table are closed until further notice.

You will still be able to use your alarm in an emergency, assistance will be provided by staff in the main building outside Cottage office hours.

Meals will be on in Anderson Hall, and anyone who would like to book a meal can do so with Karen by 11am on the day.

Some Anderson Hall based activities can still continue at this stage (eg Housie, Happy Hour, Knit & Natter).  For Happy Hour at this stage residents will need to bring their own snacks as well as drinks.

As with the last Alert Level 2, residents may continue to go out shopping, however for grocery shopping you are still advised, if possible, to keep with the existing plans you have had for getting your groceries. The shopping van trips will continue to go ahead however, residents will need to wear face masks while out in the community.

Village visitors such as family, friends and support workers can come to your home with the exception of anyone with flu like symptoms or anyone required to self isolate due to travelling from the North Island in the last 21 days. Please remember to keep a safe distance of about 1 metre.  Please also remember to keep a record of who has visited, as well as the date and time.

Please continue to report any Flu like symptoms directly to Karen or by phone to Reception if out of hours.

The government are encouraging people who need to go out in public to wear a mask.

For any other queries about this information please contact Karen or Donagh in the office 216 9099 ext 159.

 

Resthaven Village Residents

As with the last Alert Level 2, Jan will be unable to visit residents in their units but will be phoning resident, and can be contacted at the receptions.  Karl is able to visit during this lockdown and when up will visit residents and also be phoning as well.

Linda Waples our pastoral visitor will again be assisting village residents with visits and phone calls.

For those who have meals in the facility we will organise for meals to be delivered to your unit.

As with the last Alert Level 2 residents may go out shopping, however for grocery shopping you are still advised, if possible, to keep with the existing plans you have had for getting your groceries.

Village visitors such as family, friends and support workers can come to your home with the exception of anyone with flu like symptoms or anyone required to self isolate due to travelling from the North Island in the last 21 days.  Please remember to keep a safe distance of about 1 metre.  Please also remember to keep a record of who has visited, as well as the date and time.

Please continue to report any Flu like symptoms directly to Jan.

The government are encouraging people who need to go out in public to wear a mask.

For any other queries about this information please contact Jan at reception or Karl on 0275947220

  

Frankton Court Residents

At Alert Level 2 Cherie will still be able to visit residents in their units as the cottage coordinator.

As with the last Alert Level 2 residents may go out shopping, however for grocery shopping you are still advised, if possible, to keep with the existing plans you have had for getting your groceries.

Village visitors such as family, friends and support workers can come to your home with the exception of anyone with flu like symptoms or anyone required to self isolate due to travelling from the North Island in the last 21 days.  Please remember to keep a safe distance of about 1 metre.  Please also remember to keep a record of who has visited, as well as the date and time.

Please continue to report any Flu like symptoms directly to Cherie.

The government are encouraging people who need to go out in public to wear a mask.

For any other queries about this information please contact Cherie or Karl on 0275947220

 

SupportLink

Community Volunteers 

Volunteers can continue their visits to clients but are to ensure they;

  • Have not been in contact with anyone with confirmed, suspect or probable COVID-19
  • Have not been in contact with anybody who has been in the North Island in the last 21 days
  • Do not show any acute respiratory symptoms (cough, fever, sore throat or runny nose)
  • For visits in the community we are also covering the above along with other information about how visits will be conducted and we will be providing clients with information to keep themselves safe.

Community Clients

The volunteer is to make contact with the client prior to the visit and check if they want to be visited during this level. If they would like to be visited the volunteer will need to check the client doesn’t have any of the symptoms listed above. If the client has any symptoms, they should only continue contact via phone. If asymptomatic, the visits can continue ensuring that social distancing and good hygiene practices are complied with. Clients should continue to get there shopping delivered where possible. Volunteers are to discuss individual situations with their SupportLink Coordinator if a need to go shopping is identified. The SupportLink Coordinator will consider underlying medical conditions and what additional precautions when leaving home may be required.

Coffee clubs to remain on hold until further notice.


We encourage you all to take care of yourselves and your family during this time.

Please do not visit any of our sites if you are sick, contact the manager or reception if you wish to make alternative plans.