Orange level - update

Enliven care homes

New Zealand is in the Orange Traffic Light level. In addition, the international borders are open without quarantine.

At this level the safety of our vulnerable care home population is paramount - COVID-19 is now prevalent in our community and transmission rates are unprecedented.

From Tuesday 14th April 2022 the following protocols will be in place:

Nominated visitors and visiting by appointment only

To manage visitor numbers and ensure entry criteria can be vetted effectively, all visits to our care homes will be by appointment only. We will try our best to accommodate everyone but may need to limit the number of visits, so every resident gets to see their family.

  • Two nominated visitors can visit. The Enduring Power of Attorney or resident will advise us who the nominated visitors will be, and their names will be put on our visiting register
  • Visiting times Monday to Friday 1pm-4pm, and weekends 2pm-4pm, unless there is a prior agreement with the care home manager to visit outside these hours
  • Nominated visitors must be vaccinated and show their vaccine pass to administration staff on arrival – no pass no entry
  • Visitors must not have been in contact with anyone who has tested positive for COVID-19 or who is awaiting a COVID-19 test result
  • Maximum of 20 minutes per visit


Visitors must

  • Phone and make an appointment. An appointment register will be maintained. Be mindful that visiting times fill up fast, so please plan ahead
  • Complete the sign in register upon arrival regardless of whether you have used the COVID-19 tracer app code or not
  • Use the hand sanitiser provided
  • Visit in designated the areas - the residents’ lounge at reception (Peacehaven), meeting rooms (Vickery Court and Resthaven) and the conservatory (Walmsley House). Rooms visits at managers’ discretion
  • Maintain physical distancing of 1m
  • Wear surgical masks which we will provide
  • Not visit residents who are in isolation
  • Bring no children under the age of 12

Surfaces will be cleaned by staff after each visit. We regret that tea and coffee making facilities will not be available. 

Our care home doors will be locked and opened for nominated visitors only. We have reviewed what visiting restrictions other care homes have in place, and we are comfortable with this approach to avoid a lockdown scenario.


Residents may continue to go on outings, however we ask that taking residents out is given serious consideration. To mitigate risk we ask that you avoid public gatherings, shopping centres and other areas of risk. Masks must be always worn, and social distancing observed. If risk has been identified, we may need to isolate the resident on return and do a COVID test 48 hours post outing.

Keeping in touch with residents

We have invested heavily in new technology to allow residents to keep in contact with their families and friends via Zoom and Teams. We have fabulous high-definition mobile screens that allow the residents to clearly see their family and friends. Please contact the care home to arrange a time for a video catch up. 

New admissions

New residents will still need to have completed a COVID-19 screening form which is to be completed 48 hours prior to coming into care home and will be tested for COVID prior for admission take place. We will do a further test 48 hours post admission. We will ask new residents to remain in their room for this period until we receive a negative test.  They will be monitored daily for symptom for 14 days and if symptoms develop they will be isolated, appropriate infection control precautions implemented, and medical advice sought.

Thank you very much for your continued support. We understand everyone’s frustration and apologise but our priority is around keeping our residents safe. Our COVID-19 Response Team continues to meet regularly to ensure we’re following the guidance updates from the Ministry of Health and District Health Boards. These are changing rapidly.


Enliven Retirement Villages

Residents in our three villages – Peacehaven (Invercargill), Resthaven (Gore) and Frankton Court (Queenstown) live independently in a community setting.

Under the Government’s Orange traffic light system, residents are still free to come and go from their homes as they wish and have visitors, carers contractors etc in their homes. Whether unvaccinated visitors may visit is entirely the decision of each resident. We advise residents to wear masks when they have visitors and when out and about in the community. Staying at least 1m away from others who are not in their immediate bubble is also recommended.

Our village coordinators are available by phone and are making contactless welfare checks on residents. Please advise your village coordinator if you experience flu-like symptoms. 

COVID-19 cases are now on the rise in Southland. To reduce the risk for residents and staff, the Enliven Care Homes at Peacehaven, Resthaven, Vickery Court and Walmsley House are CLOSED to all visitors except those making compassionate visits by prior arrangement with Care Home manager. Village residents are also unable to enter our Care Homes at this time without prior permission.

Peacehaven Village Residents

The village office continues to be open from 8.30am-3.30pm Monday to Saturday. Elms Café, Iona Chapel, the library and the bowling table are closed. Meals are still available at Anderson Hall. Visitors, whether vaccinated or unvaccinated, are not permitted in village communal areas, including Anderson Hall.

Resthaven Village Residents

At present, meals in the Care Home are not available.


Our SupportLink volunteers who visit and support community clients will not be making welfare check in person in the meantime. Other support is available on a case by case basis. All volunteers are working within the Government and Ministry of Health guidelines.